ZenDesk

Have you ever been onterested in that one thing, gravitated around it all your life but never dipped a toe in ever?

Did you eventually finally cracked and did it?

That was me on August 13th 2025. I had over 3k in "Mon Compte Formation" accumulated over years of taxes taken out of my paycheck and into that specific government mandated safe (gotta love socialism) and I cracked because ZenDesk is driving me mad.

Stuff that, as a simple T1 agent in a video games support outsourcing company, was a given or that I thought was possible even as I didn't have admin powers was not there.

Stuff that was in Freshdesk, that I did my first admin role on the year before, and was pretty basic, was not there.

Then the integrator dropped a bomb on me around June: "They moved it to API only. We don't know why!"

I know why.

Make people's lives harder so you can bill API usage, make more devs get ZenDesk certified, make more devs use their marketplace for apps...

Pretty sure, as a European, I could sue for abuse of dominant position.

The reverse happened.

I opened up Google AppScript and Postman and I went to town getting all the exact info I needed in a Google Sheet. Except now I have a bunch of AppScripts that are disorganised, not super well documented and above all, linked to my account only, meaning if I'm not here to debug after a failed run, the list of tags is not updated in time for "new problem types". No one can normalise and then mass update relevant tickets with "if ticket has tag x, y or z, then replace tags x, y and z with the now approved tag a" en masse.

And most of all, support is just being internalised for them and the product is already on fire. Who has time to learn ZenDesk Sunshine?

So I DM'd the tech lead and sent him links to CPF approved training courses, he recommended a few and I chose one that promised flexible schedules and graduation dates.

I had already started coding again. I was on the cusp of learning enough javascript to make my own character sheet manager for Daggerheart with, in my honest opinion, a much better interface for dealing with cards (yes, I played way too many rounds of Gwent and I want to play around with css and shit to make it look like you have an actual card game on hand that just happens to have a character sheet next to it).

But I guess I'll have to pause that project to complete the one approved by the powers that be for people doing the "Fullstack web development" course sanctionned by a degree.

It's called Travel-Er and it's a travel booking website.

Wish me luck.